Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our site, you agree to the terms outlined in this policy. We encourage you to read it carefully to understand our practices and how we ensure the confidentiality and integrity of your information. We are transparent about the data we collect and how it is used to enhance your experience. Your trust is important to us, and we strive to handle your data responsibly and lawfully.
Scope
This Privacy Policy applies to all personal information collected through our website, mobile applications, social media pages, and any other services or platforms operated by us where this policy is posted or referenced. It also applies to information collected during any interactions you have with us, whether online or offline, such as customer support communications or promotional events. This policy does not cover third party websites, services, or applications that may be linked to or integrated with our platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.
Collected Information
The types of information we may collect include:
Name, email address, phone number, home address and pet details when you book a service or fill out a form on our website. Pet name, breed, age, health conditions, dietary preferences and behavior notes for better care and customized service. Information about how you use our website and services, including IP address, browser type, pages visited, time spent and other analytical data. Any feedback, reviews, emails, or messages you send to us may be stored to help us serve you better.
Usage Of Information Collected By Us
We use the personal information we collect to provide, maintain, and improve our services, as well as to ensure a smooth and personalized user experience. To fulfill service requests and manage customer relationships, including responding to inquiries, processing orders and providing updates. To improve our website and services by analyzing usage patterns, preferences and trends. To send marketing communications, newsletters, promotions, or special offers that may be of interest to you, in accordance with your communication preferences. To ensure security and prevent fraud by detecting and addressing unauthorized activities or violations of our terms. To comply with legal obligations and resolve disputes, enforce agreements, or respond to lawful requests from public authorities.
Sharing Your Information
Unless explicitly stated on the Website or App or as described below, we do not sell, rent, share, trade, or disclose any of your personal information. We may engage third party service providers to develop, host, maintain, back up, store, process payments, analyze data and provide other services on our behalf. If a service provider needs access to your information to perform services, they do so under our strict instructions, including confidentiality obligations. We will disclose your personally identifiable information when required by law or when we believe that disclosure is necessary to protect our rights, the interests of other users and comply with a judicial proceeding, court order, or legal process served on our website
Accessing And Controlling Your Information
We provide tools for managing your information. You have the right to access, rectify, and update the information you have provided by visiting our site or app. You have the right to review and edit personal information on our Platform. However, certain information may need to be retained for record keeping purposes, to complete transactions, comply with legal obligations and adhere to applicable laws. You may also request the deletion of your personal data, subject to limitations required for legitimate business or legal reasons.
Security Measures
We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Secure servers and firewalls to prevent unauthorized access. Regular software updates and vulnerability assessments to maintain data protection. Restricted access to personal data, limited to authorized personnel who are bound by confidentiality obligations. While we strive to protect your information using commercially acceptable means, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but are committed to continuously reviewing and enhancing our security practices.
Retention Of Information
We retain your personal information as long as you use our service and as permitted or required by applicable law. We delete or anonymize your information upon deleting your account, unless retention is necessary for legal obligations, fraud prevention, protecting our Website and App’s integrity, resolving disputes, enforcing agreements, supporting business operations, or improving our services. We retain information for analytical purposes related to service usage, without specifically analyzing personal characteristics.
Your Consent
By using the Website and/or App and/or providing your information, you consent to the collection and use of the disclosed information in accordance with this Privacy Policy. This includes your consent to share your information as described here. If you do not agree with the terms of this Privacy Policy, please do not use our Website, App, or provide any personal information. Your continued use of the Platform following any updates to this Privacy Policy will be deemed as your acceptance of those changes.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the details below:
- Email: info@soredogs.com
- Phone Number: +91-7603874092
- Address: 5/33, JN Palayam, Thoppampatti, Coimbatore, Tamil Nadu, 641017.